1. 30-Day Refund Guarantee
BUY-DIGIT is committed to customer satisfaction, and we stand behind the quality of our digital products. We offer a 30-day refund guarantee on all purchases. If you are not satisfied with your purchase, you may request a refund within 30 days of the original purchase date.
2. Refund Procedure
To initiate a refund, please contact our customer support team at [email protected]. In your refund request, provide the following details:
- Your full name
- Order number
- Date of purchase
- Reason for the refund request
3. Troubleshooting Assistance
Before processing a refund, our support team may request your cooperation in troubleshooting the issue. This may involve providing assistance through remote desktop applications such as AnyDesk or TeamViewer. Approximately 90% of our customers find successful solutions to their issues through this support process.
4. Eligibility for Refund
Refunds will be granted under the following circumstances:
- The digital product is defective or malfunctions.
- The product does not perform as described.
- You have followed the troubleshooting steps provided by our support team.
5. Refund Processing
Once your refund request is approved, we will process the refund within [number of days] to the original payment method used during the purchase.
6. Non-Refundable Items
Certain digital products may have a no-refund policy, and this will be clearly stated at the time of purchase. If a product is labeled as non-refundable, no refund will be provided.
7. Contact Information
For any questions or concerns regarding our refund policy, please contact us at [email protected]. We are here to assist you and ensure a positive experience with our digital products.
By making a purchase on BUY-DIGIT, you acknowledge and agree to the terms of this Refund Policy. BUY-DIGIT reserves the right to update or modify this policy at any time, with such changes being effective upon posting on the website.